Requesting information and privacy concerns

Request a copy of your injury claim file

Section 173 of The Workers’ Compensation Act, 2013 provides a worker, their representatives, or in the case of a death, their dependent(s), access to their claim file. If you wish to obtain a copy of the information in your claim file, you or your representative must complete the request for copy of file (WROI) form and return it to the WCB by emailing it to forms@wcbsask.com or faxing it to 1.888.844.7773.

If you want help with your claim, you can appoint someone to represent you by filling out the Authorization Letter of Representation (WREP) form at wcbsask.com/documents/authorization-letter-representation-wrep. You can also give the WCB permission to release your information to that person. Anyone who sees this information must agree to keep it private

If you have any questions about this process, contact the WCB staff member who is administering your claim at 1.800.787.9288.

Employer request for information in reconsideration of an injury claim

Under Section 174 of The Workers’ Compensation Act, 2013, employers, or their representatives, have the right to request portions of their worker’s claim file that were used to make a decision that the employer does not agree with. If you are requesting a review or reconsideration of a WCB decision of the with respect to an injury claim for your worker, the issue in dispute must be clearly identified and must concern a decision made on the claim. To get a copy of the relevant information, the employer or representative must complete the Employer’s Request for Information (EROI) form or the Employer’s Representative’s Request for Information (EROI2) form. To fill out the EROI2 form, the employer will need to file an Authorization Letter of Representation (EREP) form. The worker will be provided with the right to make objection to the release of this information to the employer.

The completed forms can be submitted to the WCB by emailing to or faxing to 1.888.844.7773. For more information, refer to the webpage, Rights to your worker's medical information, email forms@wcbsask.com or fax 1.888.844.7773.

Access to information and privacy concerns

Collecting information about workers and employers is fundamental to the administration of The Workers’ Compensation Act, 2013 (the Act). The Saskatchewan Workers’ Compensation Board (WCB) takes seriously the need to protect the confidentiality and security of this information. The WCB is guided by the Act in the collection, use, storage and disclosure of information and is committed to protecting the privacy and security of the personal and/or personal health information that it collects. The WCB is also subject to the provisions of The Freedom of Information and Protection of Privacy Act (FOIP) and The Health Information Protection Act.

Correction of personal information

You can request that the WCB remove information from your claim record if it is clear that the information is in no way related to, or needed for, the determination of your benefit entitlement under the Act. The WCB will comply with your request once it has determined that the information you are seeking to have removed from your claim file is not relevant to the decisions that will made on your claim.

Contact the WCB staff member who is administering your claim at 1.800.787.9288 to request a correction of your injury claim file information.

Privacy concerns and complaints

A privacy complaint is any concern or dispute anyone might have with the WCB’s handling of the information we collect to carry out the business of the WCB. This includes suspected privacy breaches. A privacy breach is the disclosure of personal information, either accidental or intended, that is not authorized by The Workers’ Compensation Act, 2013 or The Freedom of Information and Protection of Privacy Act (FOIP).

Your privacy concerns can usually be addressed by discussing them with the WCB staff member who is administering your claim. WCB staff can explain the purpose of the collection and disclosure of your information.

If you:

• Are not satisfied with the response that you receive,
• Would like to file a complaint about our privacy policies or the manner in which we’ve handled your personal information, or
• Would like to inquire about any other privacy questions or concerns.

You may contact the WCB’s privacy officer, who will investigate your concerns.

Contact the privacy officer.

Formal Requests for Information (FOI request)

Information of a general nature that is held by the WCB may be obtained under the provisions of The Freedom of Information and Protection of Privacy Act (FOIP), subject to any related exemptions under FOIP. Information in claim files is not accessible by someone other than the worker or their representative under FOIP.

You can submit a formal request for:

1. Personal information
   You can request records that contain your own personal information or that of an individual you are authorized to represent. You are required to complete and submit a request form if requesting information under FOIP: Access to Information Request Form. Once complete, please email this to privacyoffice@wcbsask.com.
    
2. General information
   You may request information from the WCB by using the Access to Information Request form. Under privacy legislation, we may not be able to provide you with all the information you request. If we cannot give you access to the information, we will explain why when we provide you with records responsive to your request.

Should we require more information or require clarification on the records you are seeking, the privacy officer will contact you.

Information and privacy commissioner for Saskatchewan

If your issue is not resolved, you may also contact the Information and Privacy Commissioner for Saskatchewan at:

Saskatchewan Information and Privacy Commissioner (OIPC)
Telephone: 306.787.8350
Toll free (in Sask.): 1.877.748.2298
Fax: 306.798.1603
Email: intake@oipc.sk.ca for information pertaining to your access and privacy rights
Email: webmaster@oipc.sk.ca