If your injury is of a more serious nature, or if your recovery doesn’t go as expected, you’ll be assigned to a customer care facilitator team. Learn who is on a customer care facilitator team and what services your team can arrange to help you recover.
If your injury is of a serious nature, or if your recovery doesn’t go as expected, you’ll be assigned to a customer care facilitator team. The Saskatchewan Workers’ Compensation Board (WCB) uses teams to help workers whose injuries require working with the WCB for more than two weeks. All people who live in a certain area of the province will work with the same customer care facilitator team. This provides better service because all team members can work together on your recovery. They can also co-ordinate recovery and return-to-work plans with your employer and care provider.
Teams are located in the WCB’s Regina and Saskatoon offices. Each team consists of:
You will work with a Regina team if you are a worker or employer in:
You will work with a Saskatoon team if you are a worker or employer in:
Once you’ve been assigned to a customer care facilitator team, you’ll be given the name of your customer care facilitator and their contact information. Your customer care facilitator and the rest of the team will work with you and your employer. Customer care facilitator teams manage medical and vocational services to help workers recover. These services include:
Contact a WCB representative to find help.
Use the WCB's secure document transfer to submit a picture (JPEG) or PDF document or submit the files by email.