Information for care providers

Learn the roles and responsibilities for care providers treating workers and working with the WCB. Read about care provider explanatory codes, expedited appointments and the WCB’s supported functional restoration approach to treatment and assessment.

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Learn about roles, treatment and explanatory codes

Thumb: Roles and responsibilities

Roles and responsibilities

Workers who are injured at work need immediate, active treatment at the primary level, with prompt access to other services. Learn the responsibilities of all health care providers treating WCB customers, how treatment costs are covered and how to prevent financial trouble for workers.

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Treatment and assessment, cared provider with patient

Treatment and assessment

The WCB supports a functional restoration approach that promotes a return to normal activity, including work, in a safe manner. Learn what primary treatment is, the importance of returning workers to work and what to do if a worker’s recovery doesn’t go as expected.

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Thumb: Care provider explanatory codes

Care provider explanatory codes

Get familiar with the most frequently used explanatory codes found on WCB cheques or direct deposit statements to care providers.

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Learn about expedited appointments and medical review panels

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Expedited appointments

Learn how the WCB helps primary practitioners find the earliest available appointment when workers need to see a specialist or have a diagnostic performed, how to arrange expedited specialist appointments and when to request an expedited diagnostic and/or surgical appointments.

Policies

Medical Review Panel

Learn about when a Medical Review Panel can be considered and the information that is required from the worker and the worker’s physician.

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Two people signing documents

To learn more, view our forms and fact sheets

We want you to be as up to date and informed as possible. View fact sheets and other publications that contain valuable information and answers to your questions.

View forms and fact sheets