If you have filed an appeal with the Board Appeal Tribunal (the tribunal), the tribunal recognizes your right to have a representative of your choice. Your representative is expected to adhere to the tribunal’s standards of conduct:
- Representatives must represent the customer honestly.
- Representatives will not put forward any information known to be untrue.
- Representatives will not knowingly assist or encourage anyone to be dishonest or misrepresent facts.
- Representatives must be prepared and should be familiar with the claim file or assessment file.
- Representatives must be familiar with the tribunal’s practices and WCB policies and procedures.
- Representatives will not unduly delay the appeal proceedings; they will ensure their punctuality and that of their customer for the hearing in the appeal process.
- Representatives must behave courteously and respectfully to all participants and the tribunal during an oral hearing.
- Representatives should instruct their customers and witnesses on the requirement for courtesy during hearings and should take reasonable steps to dissuade customers and witnesses from disrupting a hearing.
The chair or acting chair of the tribunal has the authority to control the proceeding to ensure it is conducted in a manner that is respectful of all participants and the tribunal, including tribunal staff:
- A disruptive representative may be excluded from the hearing room.
- A representative who is abusive to tribunal staff may have their access to staff restricted.
- A representative may be restricted in their ability to appear before the tribunal as a result of abusive behaviour.
- Representatives must respect the confidentiality of information disclosed during tribunal proceedings and not use that information for other purposes.
- A representative who wishes to contact the tribunal should contact the assistant to the board who has been assigned to the appeal.
- Due to the potential for real or perceived conflicts of interest, current WCB employees are excluded from serving as a representative for another person or organization.
Following a tribunal decision, a representative must not write to or otherwise contact the tribunal or a tribunal member concerning the decision. Any request for clarification, correction, addendum for a missed issue or reconsideration must be sent to the assistant to the board who has been assigned to the appeal, where it will be dealt with appropriately.