Effective date: December 1, 2016
Application: Applies to workers, employers and external service providers who raise issues regarding service deliver on and after the effective date.
Policy subject: General
To establish the mandate for the WCB Fair Practices Office.
Establishment and status of the FPO
Appointment and qualifications of the Fair Practices Officer
Role and mandate of the FPO
Standards of practice
(1) POL 14/2013, Fair Practices Office (effective January 1, 2014 to November 30, 2016).
(2) POL 15/2010, Fair Practices Office (effective June 1, 2010 to December 31, 2013).
(3) POL 05/2009, Fair Practices Office (effective September 17, 2009 to May 31, 2010).
(4) September 2003, Fair Practices Office established with the appointment of a Fair Practices Officer. Initial responsibilities outlined in “Mandate and Role, Fair Practices Office”.
POL 22/2013 Appeals – Board Appeal Tribunal
POL 21/2013 Appeals – Claims
POL 20/2013 Appeals – Employer Accounts
ADM PRO 05/2016 Staff Safety – Workplace (WCB Staff)
ADM PRO 01/2017 Code of Ethics and Professional Conduct (WCB Staff)
ADM PRO 06/2013 Employee Indemnity (WCB Staff)
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