Submit your injury claim forms through your WCB online account
AVOID MISSING A PAYMENT
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Canada Post mail disruption may delay your ability to pay your WCB premiums or view your statement of account if you receive a physical statement of account or pay your premiums by cheque
To pay your premiums or view your statement of account, sign up for a secure WCB online account.
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AVOID PAYMENT DELAYS
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Canada Post mail disruption will delay mailed WCB customer payments
Sign up for direct deposit to receive automatic payments. To receive your payment, fill out a direct deposit form and send it to the WCB by email or by fax.
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Treatment and assessment
Learn what primary treatment is, the importance of returning workers to work and what to do if a worker’s recovery doesn’t go as expected.
Treatment philosophy
The WCB supports a functional restoration approach that promotes a return to normal activity, including work, in a safe manner. Passive care is discouraged. The goals are to:
- Maximize the worker’s functional abilities to the pre-injury condition, if possible.
- Enable an early return to work, with the pre-injury employer, if possible.
The functional rehabilitation model of care is encouraged because it:
- Uses the restoration of function as the first measure of treatment success.
- Encourages care providers and clients to recognize that successful long-term recovery is associated with return to function, even in the presence of increasing symptoms where there are no objective signs of harm.
- Is supported by significant evidence-based literature.
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Learn more about primary treatment and the recovery process
Child page group heading
Learn more about primary treatment and the recovery process
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Primary treatment
Primary treatment is provided as soon as possible following an injury. Learn what the management plan a primary practitioner develops might include and what to do if a worker seeks treatment without knowing their condition is work related.
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Return to work
Return to work is a vital part of the recovery process. Learn what to include on a list of the worker’s restrictions, what the health care provider should do while caring for a worker and why return to work when medically safe is so important.
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Assessment team review
It can happen that workers injured on the job take longer than expected to recover from their injury. A care provider can ask for an assessment team review. Learn what assessment teams do, information they provide and reasons why a request might be made for an assessment team review.
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Learn about secondary and tertiary treatment
Child page group heading
Learn about secondary and tertiary treatment
