Submit your injury claim forms through your WCB online account
AVOID MISSING A PAYMENT
Canada Post mail disruption may delay your ability to pay your WCB premiums or view your statement of account if you receive a physical statement of account or pay your premiums by cheque
To pay your premiums or view your statement of account, sign up for a secure WCB online account.
AVOID PAYMENT DELAYS
Canada Post mail disruption will delay mailed WCB customer payments
Sign up for direct deposit to receive automatic payments. To receive your payment, fill out a direct deposit form and send it to the WCB by email or by fax.
Issues the FPO can deal with
Learn what issues the Fair Practices Office (FPO) can help you with.
The FPO works to promote fairness within the policies, procedures and practices of the WCB. We respond to inquiries and provide information about WCB processes and policies. We listen to concerns raised about:
- Delays in decision-making, communication and payment.
- Written and verbal communication.
- Staff conduct.
- Implementation of appeal and board decisions.
- Payments of earnings loss benefits, medical and travel expenses, independence allowances and permanent functional impairment benefits.
- Vocational rehabilitation services.
- Employer classification, assessments and the experience rating program.
- Application of policies and procedures.
We work with parties to find resolution. In complex cases, we may complete a review and, if appropriate, make recommendations to the WCB to address service issues.