Potential Canada Post disruption
Alert message
AVOID PAYMENT DELAYS: Potential Canada Post mail disruption could delay mailed WCB customer payments, forms and letters
Get ahead of the potential Canada Post mail strike by signing up for direct deposit to receive automatic payments. To receive your payment, fill out a direct deposit form and send it to the WCB by email or fax.
Close X
Psychological injuries
Alert message
All workers covered by The Workers' Compensation Act, 2013 are eligible for compensation and medical treatment if they suffer a psychological injury from being directly exposed to a traumatic event, a series of traumatic events or a substantial work-related stressor as part of or in the course of their employment. This coverage applies to all industries and occupations covered by the Act. Find out more.
Close X
Issues the FPO can deal with
Page intro
Learn what issues the Fair Practices Office (FPO) can help you with.
Page content
Text
The FPO works to promote fairness within the policies, procedures and practices of the WCB. We respond to inquiries and provide information about WCB processes and policies. We listen to concerns raised about:
- Delays in decision-making, communication and payment.
- Written and verbal communication.
- Staff conduct.
- Implementation of appeal and board decisions.
- Payments of earnings loss benefits, medical and travel expenses, independence allowances and permanent functional impairment benefits.
- Vocational rehabilitation services.
- Employer classification, assessments and the experience rating program.
- Application of policies and procedures.
We work with parties to find resolution. In complex cases, we may complete a review and, if appropriate, make recommendations to the WCB to address service issues.