Business Transformation Program

The WCB continues to strive for excellence to improve relationships, create a connected experience and a smooth recovery and return-to-work journey for workers injured on the job.

As the WCB continues its transformation journey, it has gained insights that have led the organization to understand that a primary point of contact is the optimal experience for the worker and employer. Therefore, in 2025, the adjudicate and manage project will continue to reduce handoffs and simplify processes through the adjudication and management of injury claims.

The WCB will continue to advance opportunities to deliver benefits and value to customers. The WCB’s commitment to partner with associations, employers, workers and health-care providers, and engage affected groups meaningfully in transformation remains steadfast.

Aligned with the WCB’s strategic initiatives, the Business Transformation Program’s objectives aim to:

• Improve the customer experience.
• Improve key indicators and outcomes.
• Support the long-term efficacy and health of Saskatchewan’s workers’ compensation system.

With the program’s guiding objectives, the WCB aspires to:

• Build strong partner relations.
• Shift organizational culture.
• Modernize and replace outdated core and enabling technologies.
• Update business processes and policies.
• Enhance the overall effectiveness of its programs and service delivery models.

The most significant and complex project within the scope of the Business Transformation Program is the core solution project. The core solution project includes the replacement and modernization of the WCB’s core technology systems with one integrated and scalable solution which will be implemented over two phases.

• Phase one impacts the employer customer segment with the replacement of the employer accounts system and a portion of the WCB’s secure online account for employers. Phase one is scheduled to be implemented in late 2025.
• Phase two impacts all customer segments (workers, employers and health-care providers) with the replacement of the claims and case management system and the WCB’s secure online account. Phase two is anticipated to be implemented in 2027.

In 2024, Business Transformation Program highlights included:

• Fully training staff in industry-leading practices to facilitate and engage customers through the life cycle of a worker’s injury claim, enabling facilitation and planning with the worker, employer and health-care provider. Central to this effort is a sustainment plan to monitor and support staff through this cultural shift.
• Partnering with employers to build a tool kit to bring clarity on the role of the employer in collaborative return-to-work planning.
• Making it easier for customers to request and access their file by expanding to a digital option.
• Achieving key milestones within phase one of the core solution project.
• Formally initiating planning and scoping for phase two of the core solution project.
• Developing an external training strategy to support new technology use, aligned to the needs and requirements of end users as they learn and prepare for new ways of working. Critical to the success of the first phase of deployment will be the engagement and training required for end users.
• Implementing a modernized learning management system to support staff and leaders with learning relevant to job roles, and equipping leaders with the ability to plan, track and monitor learning with their teams.
• Hosting regular quarterly meetings with external partners and groups to identify opportunities to improve the employer experience in the areas of compliance, collaborative return-to-work planning, employer supports and prevention indicators. Meetings included safety and health associations, labour associations, small and large businesses, and government partners. These efforts have created strong partnerships and a willingness to work together through the WCB’s business transformation.