Workers https://wcbsask.com/ en WCB releases 2023 provincial workplace injury statistics https://wcbsask.com/news/wcb-releases-2023-provincial-workplace-injury-statistics <span>WCB releases 2023 provincial workplace injury statistics</span> <span><span lang="" about="https://wcbsask.com/user/1422" typeof="schema:Person" property="schema:name" datatype="" content="DHowellShiplack@wcbsask.com" xml:lang="">DHowellShiplac…</span></span> <span>March 18, 2024</span> <article class="media media--type-image media--view-mode-responsive-hero-images"> <img data-original-image-width="1442" srcset="https://wcbsask.com/sites/default/files/styles/xs_max_width_260px_/public/2021-08/21-08_CR6023_rate%20setting%20banner_v1.png?itok=I1tB8XVX 260w, https://wcbsask.com/sites/default/files/styles/small_max_width_459px_/public/2021-08/21-08_CR6023_rate%20setting%20banner_v1.png?itok=pix9le7_ 459w, https://wcbsask.com/sites/default/files/styles/md_max_width_859px_/public/2021-08/21-08_CR6023_rate%20setting%20banner_v1.png?itok=Rwe__boB 859w, https://wcbsask.com/sites/default/files/styles/lg_max_width_1199px_/public/2021-08/21-08_CR6023_rate%20setting%20banner_v1.png?itok=JL2j4S-B 1199w, https://wcbsask.com/sites/default/files/styles/xlg_max_width_2400px_/public/2021-08/21-08_CR6023_rate%20setting%20banner_v1.png?itok=mPzVLQIZ 1442w" sizes="100vw" width="1442" src="https://wcbsask.com/sites/default/files/styles/xs_max_width_260px_/public/2021-08/21-08_CR6023_rate%20setting%20banner_v1.png?itok=I1tB8XVX" alt="2023 preliminary rate setting session (2024 rates) Banner" typeof="foaf:Image" /> </article> <div class="field field--name-field-publish-date field--type-datetime field--label-visually_hidden"> <div class="field__label visually-hidden">Publish date</div> <div class="field__item"><time datetime="2024-03-19T12:00:00Z">March 19, 2024</time> </div> </div> <div class="field field--name-field-article-teaser field--type-string-long field--label-visually_hidden"> <div class="field__label visually-hidden">Article teaser</div> <div class="field__item">Workplace injury and fatality rates dropped across the province last year</div> </div> <div class="field field--name-field-article-content field--type-entity-reference-revisions field--label-visually_hidden"> <div class="field__label visually-hidden">Article content</div> <div class="field__items"> <div class="field__item"> <div class="paragraph paragraph--type--text-block paragraph--view-mode--responsive-content-images"> <div class="layout-content"> <div class="field field--name-field-text field--type-text-long field--label-visually_hidden"> <div class="field__label visually-hidden">Text</div> <div class="field__item"><ul> <li>Total injury rate is the lowest in the province’s recorded history</li> <li>2023 Total injury rate was 3.95 per 100 workers compared to 4.33 in 2022, an 8.78 per cent decrease</li> <li>2023 Time Loss (Time Loss + fatalities) injury rate was 1.78 per 100 workers compared to 2.04 in 2022, which represents a 12.75 per cent decrease</li> </ul> <p><strong>Regina, Sask., March 19, 2024</strong> – The Saskatchewan Workers’ Compensation Board (WCB) released the 2023 provincial workplace injury statistics today. The Total injury rate for 2023 was 3.95 per 100 workers, an almost nine per cent decrease from 2022. From 2009 to 2023, the WCB’s Total injury rate has decreased by 57.62 per cent. The 2023 Total injury rate is the lowest in the province’s recorded history.</p> <p>“Through the WorkSafe Saskatchewan partnership with the Ministry of Labour Relations and Workplace Safety, as a province, we are on the right track as we see our Total and Time Loss injury rates continue to come down,” says Gord Dobrowolsky, chair of the WCB. “This is thanks to the combined efforts of workers, employers, our safety associations, safety leaders across the province and labour, including the Saskatchewan Federation of Labour and the Saskatchewan Building Trades. But even one injury is too many, so there is still much to do to ensure that every worker in Saskatchewan is able to come home safely at the end of the day.”</p> <p>For the fourth year in a row, 90 per cent of Saskatchewan workplaces had zero fatalities and zero injuries last year. In addition to the Total injury rate decrease in 2023, the Time Loss injury rate also dropped to 1.78 per 100 workers. This represents a decrease of 12.75 per cent from the 2022 rate of 2.04 per 100 workers.</p> <p>“An almost 13 per cent decrease in the Time Loss injury rate is certainly significant for 2023,” says WCB CEO Phillip Germain. “While we are moving in a positive direction, we all need to continue prioritizing workplace safety to drive our rates even lower.”</p> <p>Saskatchewan’s Time Loss injury rate is fourth among Canadian provinces.</p> <p>“We believe every workplace incident is preventable,” Germain says, “and serious injuries represent approximately 11 to 14 per cent of our total claims. Serious injuries account for more than 80 per cent of our claim costs in the province’s compensation system each year. We will not rest until Saskatchewan records no workplace fatalities and the lowest serious injury rate in Canada. We believe we are on the right track to get there.”</p> <p>Last year, WorkSafe Saskatchewan, a partnership between the WCB and the Ministry of Labour Relations and Workplace Safety, launched the 2023-2028 Fatalities and Serious Injuries Strategy. Building on the success of the first strategy, this document lays out a new approach to fatalities and serious injuries in Saskatchewan’s workplaces. The strategy is a multi-year plan that uses customer feedback and engagement, as well as claim and injury data. It outlines two key streams of work from the WCB and the Ministry to reduce serious injuries and fatalities – a regulatory and enforcement stream, and a prevention and learning stream.</p> <p>“By working together with stakeholders, including employers, unions, researchers and safety associations,” says Germain, “the WorkSafe Saskatchewan partnership is committed to continuing to bring our injury and fatalities rates down and keeping all workers safe on the job.”</p> <p>In 2023:</p> <ul> <li>Total claims accepted decreased by 6.80 per cent to 16,143 from 17,321 in 2022. The total number of workers covered increased to 409,158 in 2023 from 400,392 the previous year.</li> <li>Accepted No Time Loss claims decreased to 8,870 in 2023 from 9,156 in 2022.</li> <li>Accepted Time Loss claims (excluding current-year fatalities) decreased to 7,256 from 8,148 in 2022.</li> </ul> <p>There were 29 workplace fatalities in 2023 compared to 39 in 2022. This is a decrease of 25.64 per cent. These deaths occurred in a variety of Saskatchewan industries. Of the 29 fatalities in 2023, 10 fatalities were due to occupational disease (five of which resulted from exposure to asbestos) and nine fatalities were due to motor vehicle collisions. The remaining 10 fatalities resulted from medical complications due to workplace injuries, and from heart attacks and traumatic events.</p> <p>“Each of these fatalities represent spouses, children, families, workplaces and communities who have been tragically impacted by these losses,” says Dobrowolsky. “We need to remember the 29 workers in our province who lost their lives because of a work-related injury last year. To honour their memories, we all must intensify our efforts to make every workplace safe from injuries and fatalities.”</p> <p>Learn more about the strategy at <a href="worksafesask.ca/fatalities-and-serious-injuries">worksafesask.ca/fatalities-and-serious-injuries</a>.</p></div> </div> </div> </div> </div> </div> </div> <div class="field field--name-field-contact field--type-entity-reference-revisions field--label-visually_hidden"> <div class="field__label visually-hidden">Contact</div> <div class="field__items"> <div class="field__item"> <div class="paragraph paragraph--type--contact paragraph--view-mode--default"> <div class="container three-column-grid-container"> <div class="full-width-grid-item"> <div class="contact_wrapper"> <div class="contact_heading"> <h2 class="h3">Media contact:</h2> </div> <div class="contact_name_title"> <p class="contact_name">Carolyn Van der Veen</p> <p>Director, Strategic Communications, Saskatchewan Workers’ Compensation Board</p> </div> <div class="contact_details_container"> <p> <a class="email" href="mailto:cvanderveen@wcbsask.com">cvanderveen@wcbsask.com</a> </p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="field field--name-field-categories field--type-entity-reference field--label-visually_hidden field__items"> <p class="category_label">Categorized under: </p> <p class="category_terms"> WCB updates </p> </div> <div class="field field--name-field-social-links field--type-boolean field--label-visually_hidden"> <div class="field__label visually-hidden">Social links</div> <div class="field__item">1</div> </div> Mon, 18 Mar 2024 22:15:20 +0000 DHowellShiplack@wcbsask.com 4490 at https://wcbsask.com Saskatchewan WCB seeking customer feedback https://wcbsask.com/news/saskatchewan-wcb-seeking-customer-feedback-3 <span>Saskatchewan WCB seeking customer feedback</span> <span><span lang="" about="https://wcbsask.com/user/1419" typeof="schema:Person" property="schema:name" datatype="" content="jstlaurent@wcbsask.com" xml:lang="">jstlaurent@wcb…</span></span> <span>February 29, 2024</span> <article class="media media--type-image media--view-mode-responsive-hero-images"> <img data-original-image-width="9167" srcset="https://wcbsask.com/sites/default/files/styles/xs_max_width_260px_/public/2023-10/Online-Survey-Form.-Man-Filling-List-1324367663_9167x3784.jpeg?itok=DPbHC4Xm 260w, https://wcbsask.com/sites/default/files/styles/small_max_width_459px_/public/2023-10/Online-Survey-Form.-Man-Filling-List-1324367663_9167x3784.jpeg?itok=ZIIl7njU 459w, https://wcbsask.com/sites/default/files/styles/md_max_width_859px_/public/2023-10/Online-Survey-Form.-Man-Filling-List-1324367663_9167x3784.jpeg?itok=YuWkTprH 859w, https://wcbsask.com/sites/default/files/styles/lg_max_width_1199px_/public/2023-10/Online-Survey-Form.-Man-Filling-List-1324367663_9167x3784.jpeg?itok=ACNzdDIx 1199w, https://wcbsask.com/sites/default/files/styles/xlg_max_width_2400px_/public/2023-10/Online-Survey-Form.-Man-Filling-List-1324367663_9167x3784.jpeg?itok=KJxojvMk 2400w" sizes="100vw" width="9167" src="https://wcbsask.com/sites/default/files/styles/xs_max_width_260px_/public/2023-10/Online-Survey-Form.-Man-Filling-List-1324367663_9167x3784.jpeg?itok=DPbHC4Xm" alt="Customer feedback" typeof="foaf:Image" /> </article> <div class="field field--name-field-publish-date field--type-datetime field--label-visually_hidden"> <div class="field__label visually-hidden">Publish date</div> <div class="field__item"><time datetime="2024-03-04T12:00:00Z">March 4, 2024</time> </div> </div> <div class="field field--name-field-article-teaser field--type-string-long field--label-visually_hidden"> <div class="field__label visually-hidden">Article teaser</div> <div class="field__item">WCB engaging customers for feedback to help improve services</div> </div> <div class="field field--name-field-article-content field--type-entity-reference-revisions field--label-visually_hidden"> <div class="field__label visually-hidden">Article content</div> <div class="field__items"> <div class="field__item"> <div class="paragraph paragraph--type--text-block paragraph--view-mode--responsive-content-images"> <div class="layout-content"> <div class="field field--name-field-text field--type-text-long field--label-visually_hidden"> <div class="field__label visually-hidden">Text</div> <div class="field__item"><p><strong><span>Regina, Sask., March 4, 2024</span></strong><span> – In the months of March and April, the Saskatchewan Workers’ Compensation Board (WCB) will be reaching out to customers across the province to gather feedback to help improve WCB services.</span></p> <p><span>The information provided by customers will be vital in improving the WCB’s services over the short and long term. As customers experience these services from a different perspective, we will be seeking input from injured workers and employers at all touchpoints of their experience with us. </span></p> <p><span>This information will be used in the development of a customer feedback system that will help us in the future to gather feedback at the most critical points of the customer journey. We will be asking customers about their preferred feedback methods. This information will be used to inform changes to how the WCB gathers feedback from our customers. Customer feedback is essential in our ability to be able to improve our services for our customers. The WCB may contact you by email for this survey between now and April 15.</span></p> <p><span>Please be aware that the WCB will never ask for personal information such as a claim number, bank information, payment status, SIN or any other personal identification or financial information when conducting customer research. </span></p> <p><span>If you have any questions about whether a call or email was legitimate, please do not hesitate to contact our office at </span><a href="mailto:surveysupport@wcbsask.com"><strong><span>surveysupport@wcbsask.com</span></strong></a><span> or 1.800.667.7590.</span></p></div> </div> </div> </div> </div> </div> </div> <div class="field field--name-field-categories field--type-entity-reference field--label-visually_hidden field__items"> <p class="category_label">Categorized under: </p> <p class="category_terms"> WCB updates </p> </div> <div class="field field--name-field-social-links field--type-boolean field--label-visually_hidden"> <div class="field__label visually-hidden">Social links</div> <div class="field__item">1</div> </div> Thu, 29 Feb 2024 15:33:24 +0000 jstlaurent@wcbsask.com 4483 at https://wcbsask.com Saskatchewan WCB seeking customer feedback https://wcbsask.com/news/saskatchewan-wcb-seeking-customer-feedback-1 <span>Saskatchewan WCB seeking customer feedback</span> <span><span lang="" about="https://wcbsask.com/user/138" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">LGoudy@wcbsask.com</span></span> <span>September 22, 2023</span> <div class="field field--name-field-publish-date field--type-datetime field--label-visually_hidden"> <div class="field__label visually-hidden">Publish date</div> <div class="field__item"><time datetime="2023-09-25T12:00:00Z">September 25, 2023</time> </div> </div> <div class="field field--name-field-article-teaser field--type-string-long field--label-visually_hidden"> <div class="field__label visually-hidden">Article teaser</div> <div class="field__item">WCB engaging customers for feedback to help improve services</div> </div> <div class="field field--name-field-article-content field--type-entity-reference-revisions field--label-visually_hidden"> <div class="field__label visually-hidden">Article content</div> <div class="field__items"> <div class="field__item"> <div class="paragraph paragraph--type--text-block paragraph--view-mode--responsive-content-images"> <div class="layout-content"> <div class="field field--name-field-text field--type-text-long field--label-visually_hidden"> <div class="field__label visually-hidden">Text</div> <div class="field__item"><p><strong>Regina, Sask., Sept. 25, 2023</strong> – In the month of October, the Saskatchewan Workers' Compensation Board (WCB) will be reaching out to customers across the province to gather feedback to help improve WCB services.</p> <p>The information provided by customers will be vital in improving the WCB’s services over the short and long term. As customers experience these services from a different perspective, we will be seeking input from injured workers and employers at all touchpoints of their experience with us. </p> <p>This information will be used in the development of a customer feedback system that will help us in the future to gather feedback at the most critical points of the customer journey. We will be asking customers about their preferred feedback methods. This information will be used to inform changes to how the WCB gathers feedback from our customers. Customer feedback is essential in our ability to be able to improve our services for our customers. Our survey partner, Praxis, may contact you by phone or email for this survey between now and Oct. 16.</p> <p>Please be aware that the WCB will never ask for personal information such as a claim number, bank information, payment status, SIN or any other personal identification or financial information when conducting customer research. </p> <p>If you have any questions about whether a call or email was legitimate, please do not hesitate to contact our office at <a href="mailto:surveysupport@wcbsask.com">surveysupport@wcbsask.com</a> or 1.800.667.7590.</p></div> </div> </div> </div> </div> </div> </div> <div class="field field--name-field-categories field--type-entity-reference field--label-visually_hidden field__items"> <p class="category_label">Categorized under: </p> <p class="category_terms"> WCB updates </p> </div> <div class="field field--name-field-social-links field--type-boolean field--label-visually_hidden"> <div class="field__label visually-hidden">Social links</div> <div class="field__item">1</div> </div> Fri, 22 Sep 2023 23:20:49 +0000 LGoudy@wcbsask.com 4413 at https://wcbsask.com Get started on your claim with a basic WCB online account https://wcbsask.com/documents/get-started-your-claim-basic-wcb-online-account <span>Get started on your claim with a basic WCB online account</span> <span><span lang="" about="https://wcbsask.com/user/1375" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">mowens@wcbsask.com</span></span> <span>August 28, 2023</span> <div class="field field--name-field-document-description field--type-string-long field--label-hidden field__item">Get started on your claim with a basic WCB online account and learn more about the new online services for workers.</div> <div class="field field--name-field-document-user field--type-entity-reference field--label-inline clearfix"> <div class="field__label">Customer type</div> <div class="field__items"> <div class="field__item">Workers</div> </div> </div> <div class="field field--name-field-document-type field--type-entity-reference field--label-inline clearfix"> <div class="field__label">Document type</div> <div class="field__items"> <div class="field__item">Publications</div> </div> </div> <div class="field field--name-field-document-category field--type-entity-reference field--label-above"> <div class="field__label">Document category</div> <div class="field__items"> <div class="field__item">Claims</div> <div class="field__item">Report an injury</div> <div class="field__item">WCB account</div> <div class="field__item">Worker benefits and assistance</div> </div> </div> <div class="field field--name-field-upload-file field--type-entity-reference field--label-above"> <div class="field__label">Upload file</div> <div class="field__item"><article class="media media--type-document media--view-mode-default"> <div class="field field--name-field-media-document field--type-file field--label-visually_hidden"> <div class="field__label visually-hidden">Document</div> <div class="field__item"><span class="file file--mime-application-pdf file--application-pdf"><a href="https://wcbsask.com/sites/default/files/2023-08/Get%20started%20on%20your%20claim%20with%20a%20basic%20WCB%20online%20account.pdf" type="application/pdf">Get started on your claim with a basic WCB online account.pdf</a></span> <span>(1.59 MB)</span> </div> </div> </article> </div> </div> Mon, 28 Aug 2023 16:11:13 +0000 mowens@wcbsask.com 4409 at https://wcbsask.com How to submit worker expenses online https://wcbsask.com/documents/how-submit-worker-expenses-online <span>How to submit worker expenses online</span> <span><span lang="" about="https://wcbsask.com/user/1375" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">mowens@wcbsask.com</span></span> <span>August 17, 2023</span> <div class="field field--name-field-document-description field--type-string-long field--label-hidden field__item">Learn how to submit expenses online for reimbursement related to travel, medical, vocational and other temporary expenses.</div> <div class="field field--name-field-document-user field--type-entity-reference field--label-inline clearfix"> <div class="field__label">Customer type</div> <div class="field__items"> <div class="field__item">Workers</div> </div> </div> <div class="field field--name-field-document-type field--type-entity-reference field--label-inline clearfix"> <div class="field__label">Document type</div> <div class="field__items"> <div class="field__item">Publications</div> </div> </div> <div class="field field--name-field-document-category field--type-entity-reference field--label-above"> <div class="field__label">Document category</div> <div class="field__items"> <div class="field__item">Claims</div> <div class="field__item">Submit expenses</div> </div> </div> <div class="field field--name-field-upload-file field--type-entity-reference field--label-above"> <div class="field__label">Upload file</div> <div class="field__item"><article class="media media--type-document media--view-mode-default"> <div class="field field--name-field-media-document field--type-file field--label-visually_hidden"> <div class="field__label visually-hidden">Document</div> <div class="field__item"><span class="file file--mime-application-pdf file--application-pdf"><a href="https://wcbsask.com/sites/default/files/2023-08/How%20to%20submit%20worker%20expenses.pdf" type="application/pdf">How to submit worker expenses.pdf</a></span> <span>(483.07 KB)</span> </div> </div> </article> </div> </div> Thu, 17 Aug 2023 14:50:41 +0000 mowens@wcbsask.com 4407 at https://wcbsask.com How to create a WCB online account https://wcbsask.com/documents/how-create-wcb-online-account <span>How to create a WCB online account</span> <span><span lang="" about="https://wcbsask.com/user/1375" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">mowens@wcbsask.com</span></span> <span>August 11, 2023</span> <div class="field field--name-field-document-description field--type-string-long field--label-hidden field__item">Don't have a WCB online account? Sign up today for automatic, secure access. The account set-up is simple with this step-by-step guide.</div> <div class="field field--name-field-document-user field--type-entity-reference field--label-inline clearfix"> <div class="field__label">Customer type</div> <div class="field__items"> <div class="field__item">Care providers</div> <div class="field__item">Workers</div> <div class="field__item">Employers</div> <div class="field__item">General</div> </div> </div> <div class="field field--name-field-care-provider-type field--type-entity-reference field--label-inline clearfix"> <div class="field__label">Care provider type</div> <div class="field__items"> <div class="field__item">Chiropractors</div> <div class="field__item">Dentists</div> <div class="field__item">Exercise therapists</div> <div class="field__item">Hearing service providers</div> <div class="field__item">Massage therapists</div> <div class="field__item">Mental health providers</div> <div class="field__item">Nurse practitioners</div> <div class="field__item">Occupational therapists</div> <div class="field__item">Optometrists</div> <div class="field__item">Pharmacists</div> <div class="field__item">Physical therapists</div> <div class="field__item">Physicians</div> </div> </div> <div class="field field--name-field-document-type field--type-entity-reference field--label-inline clearfix"> <div class="field__label">Document type</div> <div class="field__items"> <div class="field__item">Publications</div> </div> </div> <div class="field field--name-field-document-category field--type-entity-reference field--label-above"> <div class="field__label">Document category</div> <div class="field__items"> <div class="field__item">Appeal a decision</div> <div class="field__item">Appeal a decision</div> <div class="field__item">Claim form</div> <div class="field__item">Claims</div> <div class="field__item">Employer Payroll Statement (EPS)</div> <div class="field__item">Employer premiums</div> <div class="field__item">Invoicing, billing and payment</div> <div class="field__item">New business registration</div> <div class="field__item">Report an injury</div> <div class="field__item">Reporting to the WCB</div> <div class="field__item">Submit expenses</div> <div class="field__item">WCB account</div> </div> </div> <div class="field field--name-field-upload-file field--type-entity-reference field--label-above"> <div class="field__label">Upload file</div> <div class="field__item"><article class="media media--type-document media--view-mode-default"> <div class="field field--name-field-media-document field--type-file field--label-visually_hidden"> <div class="field__label visually-hidden">Document</div> <div class="field__item"><span class="file file--mime-application-pdf file--application-pdf"><a href="https://wcbsask.com/sites/default/files/2023-08/How%20to%20create%20a%20WCB%20online%20account.pdf" type="application/pdf">How to create a WCB online account.pdf</a></span> <span>(275.07 KB)</span> </div> </div> </article> </div> </div> Fri, 11 Aug 2023 15:34:43 +0000 mowens@wcbsask.com 4406 at https://wcbsask.com Compensation Institute 2023 - WCB 101 presentation - claims https://wcbsask.com/documents/compensation-institute-2023-wcb-101-presentation-claims <span>Compensation Institute 2023 - WCB 101 presentation - claims</span> <span><span lang="" about="https://wcbsask.com/user/1375" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">mowens@wcbsask.com</span></span> <span>June 22, 2023</span> <div class="field field--name-field-document-description field--type-string-long field--label-hidden field__item">Learn how to manage a WCB claim, including what to do if you're injured at work and the key steps in the claims process.</div> <div class="field field--name-field-document-user field--type-entity-reference field--label-inline clearfix"> <div class="field__label">Customer type</div> <div class="field__items"> <div class="field__item">Workers</div> </div> </div> <div class="field field--name-field-document-type field--type-entity-reference field--label-inline clearfix"> <div class="field__label">Document type</div> <div class="field__items"> <div class="field__item">Publications</div> </div> </div> <div class="field field--name-field-document-category field--type-entity-reference field--label-above"> <div class="field__label">Document category</div> <div class="field__items"> <div class="field__item">Claims</div> <div class="field__item">Recovery and return to work</div> <div class="field__item">Report an injury</div> <div class="field__item">Reporting to the WCB</div> </div> </div> <div class="field field--name-field-upload-file field--type-entity-reference field--label-above"> <div class="field__label">Upload file</div> <div class="field__item"><article class="media media--type-document media--view-mode-default"> <div class="field field--name-field-media-document field--type-file field--label-visually_hidden"> <div class="field__label visually-hidden">Document</div> <div class="field__item"><span class="file file--mime-application-pdf file--application-pdf"><a href="https://wcbsask.com/sites/default/files/2023-06/WCB%20101%20presentation%20claims.pdf" type="application/pdf">WCB 101 presentation claims.pdf</a></span> <span>(3.15 MB)</span> </div> </div> </article> </div> </div> Thu, 22 Jun 2023 22:18:19 +0000 mowens@wcbsask.com 4393 at https://wcbsask.com Saskatchewan WCB seeking customer feedback https://wcbsask.com/news/saskatchewan-wcb-seeking-customer-feedback-2023 <span>Saskatchewan WCB seeking customer feedback</span> <span><span lang="" about="https://wcbsask.com/user/1391" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">tgriffiths</span></span> <span>January 20, 2023</span> <div class="field field--name-field-publish-date field--type-datetime field--label-visually_hidden"> <div class="field__label visually-hidden">Publish date</div> <div class="field__item"><time datetime="2023-04-28T12:00:00Z">April 28, 2023</time> </div> </div> <div class="field field--name-field-article-teaser field--type-string-long field--label-visually_hidden"> <div class="field__label visually-hidden">Article teaser</div> <div class="field__item">WCB engaging customers for feedback to help improve services. </div> </div> <div class="field field--name-field-article-content field--type-entity-reference-revisions field--label-visually_hidden"> <div class="field__label visually-hidden">Article content</div> <div class="field__items"> <div class="field__item"> <div class="paragraph paragraph--type--text-block paragraph--view-mode--responsive-content-images"> <div class="layout-content"> <div class="field field--name-field-text field--type-text-long field--label-visually_hidden"> <div class="field__label visually-hidden">Text</div> <div class="field__item"><p><span>WCB engaging customers for feedback to help improve services</span></p> <p><strong><span>Regina, Sask., April 28, 2023</span></strong><span> – In the months of April and May, the Saskatchewan Workers’ Compensation Board (WCB) will be reaching out to customers across the province to gather feedback to help improve WCB services.</span></p> <p><span>The information provided by customers will be vital in improving the WCB’s services over the short and long term. As customers experience these services from a different perspective, we will be seeking input from injured workers and employers at all touchpoints of their experience with us. </span></p> <p><span>This information will be used in the development of a customer feedback system that will help us in the future to gather feedback at the most critical points of the customer journey. We will be asking customers about their preferred feedback methods. This information will be used to inform changes to how the WCB gathers feedback from our customers. Customer feedback is essential in our ability to be able to improve our services for our customers. Our survey partner, Praxis, will contact you by phone for this survey between now and the end of May.</span></p> <p><span>Please be aware that the WCB will never ask for personal information such as a claim number, bank information, payment status, SIN, or any other personal identification or financial information when conducting customer research. </span></p> <p><span>If you have any questions about whether a call was legitimate, please do not hesitate to contact our office at </span><a href="mailto:askwcb@wcbsask.com"><strong><span>askwcb@wcbsask.com</span></strong></a><span> or 1.800.667.7590.</span></p></div> </div> </div> </div> </div> </div> </div> <div class="field field--name-field-categories field--type-entity-reference field--label-visually_hidden field__items"> <p class="category_label">Categorized under: </p> <p class="category_terms"> WCB updates </p> </div> <div class="field field--name-field-social-links field--type-boolean field--label-visually_hidden"> <div class="field__label visually-hidden">Social links</div> <div class="field__item">1</div> </div> Fri, 20 Jan 2023 20:12:41 +0000 tgriffiths 4372 at https://wcbsask.com Financial system improvement – workers https://wcbsask.com/documents/financial-system-improvement-workers <span>Financial system improvement – workers</span> <span><span lang="" about="https://wcbsask.com/user/1375" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">mowens@wcbsask.com</span></span> <span>January 19, 2023</span> <div class="field field--name-field-document-description field--type-string-long field--label-hidden field__item">The WCB is improving its core financial system as part of its business transformation efforts.</div> <div class="field field--name-field-document-user field--type-entity-reference field--label-inline clearfix"> <div class="field__label">Customer type</div> <div class="field__items"> <div class="field__item">Workers</div> </div> </div> <div class="field field--name-field-document-type field--type-entity-reference field--label-inline clearfix"> <div class="field__label">Document type</div> <div class="field__items"> <div class="field__item">Fact sheets</div> </div> </div> <div class="field field--name-field-document-category field--type-entity-reference field--label-above"> <div class="field__label">Document category</div> <div class="field__items"> <div class="field__item">Invoicing, billing and payment</div> <div class="field__item">WCB account</div> </div> </div> <div class="field field--name-field-upload-file field--type-entity-reference field--label-above"> <div class="field__label">Upload file</div> <div class="field__item"><article class="media media--type-document media--view-mode-default"> <div class="field field--name-field-media-document field--type-file field--label-visually_hidden"> <div class="field__label visually-hidden">Document</div> <div class="field__item"><span class="file file--mime-application-pdf file--application-pdf"><a href="https://wcbsask.com/sites/default/files/2023-01/Financial%20system%20improvement%20-%20workers.pdf" type="application/pdf">Financial system improvement - workers.pdf</a></span> <span>(500.98 KB)</span> </div> </div> </article> </div> </div> Thu, 19 Jan 2023 21:46:31 +0000 mowens@wcbsask.com 4369 at https://wcbsask.com How to securely upload a document https://wcbsask.com/documents/how-securely-upload-document <span>How to securely upload a document</span> <span><span lang="" about="https://wcbsask.com/user/1400" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">lcollier</span></span> <span>December 13, 2022</span> <div class="field field--name-field-document-description field--type-string-long field--label-hidden field__item">Read how to securely upload a JPEG or PDF document or form to the WCB.</div> <div class="field field--name-field-document-user field--type-entity-reference field--label-inline clearfix"> <div class="field__label">Customer type</div> <div class="field__items"> <div class="field__item">Care providers</div> <div class="field__item">Workers</div> <div class="field__item">Employers</div> <div class="field__item">General</div> </div> </div> <div class="field field--name-field-document-type field--type-entity-reference field--label-inline clearfix"> <div class="field__label">Document type</div> <div class="field__items"> <div class="field__item">Publications</div> </div> </div> <div class="field field--name-field-document-category field--type-entity-reference field--label-above"> <div class="field__label">Document category</div> <div class="field__items"> <div class="field__item">Accreditation</div> <div class="field__item">Appeal a decision</div> <div class="field__item">Appeal a decision</div> <div class="field__item">Authorization to treat</div> <div class="field__item">Careers</div> <div class="field__item">Claim form</div> <div class="field__item">Claims</div> <div class="field__item">Classification change</div> <div class="field__item">Declaration</div> <div class="field__item">Direct deposit</div> <div class="field__item">Employer premiums</div> <div class="field__item">Fair Practices Office</div> <div class="field__item">Invoicing, billing and payment</div> <div class="field__item">New business registration</div> <div class="field__item">Premium rates</div> <div class="field__item">Progress reports</div> <div class="field__item">Recovery and return to work</div> <div class="field__item">Releasing information</div> <div class="field__item">Report an injury</div> <div class="field__item">Reporting to the WCB</div> <div class="field__item">Request your claim file</div> <div class="field__item">Submit expenses</div> <div class="field__item">Worker benefits and assistance</div> </div> </div> <div class="field field--name-field-upload-file field--type-entity-reference field--label-above"> <div class="field__label">Upload file</div> <div class="field__item"><article class="media media--type-document media--view-mode-default"> <div class="field field--name-field-media-document field--type-file field--label-visually_hidden"> <div class="field__label visually-hidden">Document</div> <div class="field__item"><span class="file file--mime-application-pdf file--application-pdf"><a href="https://wcbsask.com/sites/default/files/2022-12/How%20to%20securely%20transfer%20a%20document.pdf" type="application/pdf">How to securely transfer a document.pdf</a></span> <span>(532.61 KB)</span> </div> </div> </article> </div> </div> Tue, 13 Dec 2022 21:35:33 +0000 lcollier 4365 at https://wcbsask.com